Frequently Asked Questions

Yes. All CockpitMod modules connect to Dirs21 via the official API. You must have an active Dirs21 subscription with API access enabled. If your Dirs21 account does not yet have API access, contact dirs21 GmbH to activate it before purchasing a CockpitMod add-on.

After completing your purchase you receive a confirmation email with your CockpitMod account details. Access the account using the secure email link system — enter your registered email on the login page and you will receive a time-limited link. No password is required.

Yes. All 10 CockpitMod modules can run simultaneously on the same Dirs21 account. Each is independently licensed and billed monthly. Your CockpitMod dashboard shows all active modules, usage and renewal dates in one view.

After payment confirmation, your CockpitMod account is activated within 24 hours. You will receive a setup email with instructions for entering your Dirs21 API key and completing the initial configuration. Most users complete setup in under 15 minutes.

When you cancel a CockpitMod add-on your data within that module is retained for 30 days, during which you can export it in CSV or JSON format. After 30 days all module-specific data is permanently deleted. Your core Dirs21 account data is never affected.

Yes. Cancel any active add-on from your CockpitMod account with 30 days notice. Cancellation takes effect at the end of the current billing month if less than 30 days remain, or at the next renewal date if more than 30 days remain. There are no long-term contracts or cancellation fees.

No. CockpitMod d.o.o. is an independent company registered in Montenegro. We are not affiliated with, endorsed by or officially partnered with dirs21 GmbH or any of its subsidiaries. Our add-ons are third-party software that connects to Dirs21 through the published REST API.

All CockpitMod subscriptions are priced and invoiced in EUR. Payment is made by bank transfer to our Montenegro account. IBAN: ME25 5520 0000 2345 6789 01 (Crnogorska komercijalna banka). EU businesses with a valid VAT number may request reverse-charge VAT treatment.

Yes. CockpitMod connects to your Dirs21 account via the official API only and does not store raw reservation data beyond what is needed for module processing. Your Dirs21 API key is encrypted at rest using AES-256. We are registered with the Agencija za zaštitu ličnih podataka (AZLP) under reg. 05-030/26-2053 and process data under GDPR.

Yes. A Data Processing Agreement is available for all CockpitMod subscribers on request. Email support@cockpitmod.org with your company name and registered email address. The DPA covers all active modules under your account and complies with GDPR Article 28 requirements.

Any active Dirs21 plan that includes API access is sufficient. If you are unsure whether your plan includes API access, check under Settings → Integrations → API Access in your Dirs21 account, or contact dirs21 GmbH. Some CockpitMod modules require specific API permission scopes — see the technical requirements on each module's product page.

Yes. If your Dirs21 account covers multiple properties, each property can be configured independently in your CockpitMod account. Navigate to Settings → Properties to assign active modules to specific properties. A module assigned to one property does not process data from other properties unless explicitly configured.

All CockpitMod subscriptions include email support via support@cockpitmod.org with a 1 business day response SLA. Support cases can also be raised directly from within your CockpitMod account dashboard. For urgent technical issues our team aims to respond within 4 hours during CET business hours.

No setup fees and no minimum commitment period. You pay the monthly subscription fee starting from the month your add-on is activated. Cancel with 30 days notice at any time.

Invoices are generated automatically on the first working day of each month and available for download in PDF format from your CockpitMod account dashboard under Billing → Invoices. Each invoice is issued by CockpitMod d.o.o. and includes all company details required by EU law. To receive invoices by email automatically, update your billing contact preferences in your account settings.